Our returns policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a store credit or an exchange. Please contact us immediately if there is a problem.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us direct by email

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.
Store Credit (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Sale items can not be returned for a store credit.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 1 Napier Road, Shop 4, Havelock North 4130, New Zealand.

To return your product, you should courier with track and trace your product to: 1 Napier Road, Shop 4, Havelock North 4130, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Faulty Garment Policy.

If the garment purchased is faulty, we will take all steps to fulfil our obligations under the Consumer Guarantees Act. If the problem is minor, and can be fixed, Hunt & Seek will arrange for the repair of the goods in a timely manner.

If the problem can’t be fixed, or can’t be put right within a reasonable time, or is substantial, we will:

Provide a replacement of the same type and similar value
At times this will involve liaising with overseas suppliers to ascertain whether a replacement is available, we believe a reasonable timeframe for this is 3 weeks
Or a 'shop credit 'of your purchase price

Note: “Substantial” means:

A reasonable consumer wouldn’t have bought the goods if they’d known about the fault.
The goods are significantly different from their description, sample or demonstration model.
The goods are substantially unfit for purpose.
The goods are unsafe.